Allison Homes retains five-star HBF customer satisfaction rating

Allison Homes is celebrating being awarded a coveted five-star Customer Satisfaction rating for another year. 

The HBF’s annual survey is one of the most respected benchmarks in the housebuilding industry, based entirely on feedback from homeowners. We have been awarded the highest 5* award for another successive year. 

This result demonstrates Allison Homes’ clear commitment to customers, with performance driven by the experiences of homeowners and the dedication of teams across all regions. 

The result builds on the our progress from the past year, which has continued our significant investment in Allison Homes’ customer experience (CX) strategy. Through increased focus on staff training and development, alongside a greater emphasis on the role of Customer Experience Managers, we’re proud to have introduced an enhanced customer journey designed to improve support at every stage of the homebuying process. 

John Anderson, Chief Executive of Allison Homes, said: “I am exceptionally proud of the entire team for maintaining our high standard of customer service. This achievement is a testament to the dedication and care shown by colleagues across the business, who place our customers at the forefront of everything we do and ensure our work aligns with our vision to ‘be known as the homebuilder you can trust’. 

“I am particularly proud of the satisfaction rating after our customers have lived in their new Allison home for over 9 month which now isn’t far off the 8-week standard. This illustrates our unwavering commitment to quality & service” 

Allison Homes’ Customer Experience Managers provide a seamless point of contact from the home viewing stage through to the initial settling-in period through a comprehensive 23-point customer journey checklist. In conjunction with this, their Customer Promise, endorsed by the Consumer Code for Home Builders, provides transparent expectations and ongoing support, ensuring that every customer receives a high-quality, personalised experience throughout their homebuying journey and beyond. By implementing these improvements, customers have experienced significantly reduced snagging rates, and stronger relationships have been built between Allison Homes and its subcontractors. 

David Hnyda, Group Sales and Customer Director of Allison Homes, said: “This recognition reflects the work that has gone into strengthening our customer experience strategy and ensuring homeowners feel supported throughout their journey with us. From their first enquiry through to moving in and beyond, our teams are committed to delivering a positive experience for every customer.” 

Allison Homes Web Article: 30th March 2026