Customer Experience Operative
Customer Experience Operative
At Allison Homes, we are proud to be an award-winning private housebuilder, crafting exceptional homes and thriving communities across the Central and East of England, the East Midlands, and the South West.
Our mission is simple – to make beautiful, high-quality homes accessible and affordable, without compromise. We’re committed to designing places where people love to live, and to creating opportunities for everyone to own a home they can be proud of.
We’re equally proud of our people. Collaboration, teamwork, and shared success are at the heart of what we do, guided by our core values of Trust, Teamwork, Kindness, Passion and Performance.
If you’re looking to grow your career in a supportive, forward-thinking business that’s shaping the future of housebuilding, we’d love to hear from you.
As a Customer Experience Operative, you will play a key part in delivering Allison Homes’ exceptional aftercare service. You’ll be the face of the business for many homeowners, visiting completed properties to carry out remedial works, inspections, and maintenance tasks while ensuring every customer feels supported and valued.
You’ll represent Allison Homes with professionalism, care, and attention to detail – ensuring every repair or adjustment is completed to the highest standard and in line with our commitment to outstanding quality and customer satisfaction.
This role requires a proactive, customer-focused individual with strong practical skills and a positive approach to problem-solving.
Key Responsibilities
- Carry out remedial works and minor repairs in occupied and unoccupied new homes to Allison Homes’ standards.
- Inspect reported defects, diagnose the cause, and resolve issues where possible during the initial visit.
- Liaise professionally with customers to ensure they are informed and satisfied throughout the process.
- Ensure all work is completed efficiently, safely, and in line with company health and safety procedures.
- Record all visits, actions, and outcomes using company systems to maintain accurate service records.
- Report recurring issues, product failures, or customer concerns to the Senior Customer Experience Manager.
- Support the Customer Experience team in ensuring warranty and service commitments are met within agreed KPIs.
- Manage tools, materials, and company vehicles responsibly, maintaining a professional image at all times.
- Collaborate closely with site teams, subcontractors, and other departments to ensure consistent service delivery.
- Promote Allison Homes’ values in every customer interaction, delivering service with care, respect, and integrity.
What you will bring
- Proven experience in a trade or multi-skilled maintenance role (e.g. carpentry, plumbing, plastering, or general repairs).
- A strong focus on quality, safety, and customer satisfaction.
- Excellent communication and interpersonal skills with a customer-first approach.
- Ability to work independently, manage time effectively, and prioritise workload.
- Strong problem-solving skills with a proactive, can-do attitude.
- Familiarity with NHBC standards and new home warranty requirements (desirable).
- Full UK driving licence and willingness to travel to customer homes across regional developments.
What you get in return
- Competitive salary.
- Discretionary Bonus Scheme.
- Car allowance (with option to join the company salary sacrifice car scheme – T&Cs apply).
- 25 days holiday (extending to 27 days holiday after two years of continuous service).
- Pension Scheme.
- Group Life Assurance.
- Group Income Protection Scheme.
- Smart Health Employee Assistance Programme.
- Simply Health Cash Plan (opt in).
- Allison Homes House purchase discount scheme.
