Customer Experience Operative

Customer Experience Operative

There has never been a better time to join Allison Homes and be part of our exciting growth journey.

Allison Homes is an award-winning private housebuilder dedicated to creating beautiful homes and communities across the East of England, the East Midlands and the South West.

We are proud of our people, and collaboration, teamwork and trust is key to everything we do.

We are looking for enthusiastic individuals to help us achieve our ambitious growth plans and goals, to be part of our journey and grow their career along with our success.

Our mission is to provide affordable yet aspirational homes to our communities, ensuring that new homes are accessible and attainable for all with a quality product suitable for everyone.

About the Role

We are seeking an experienced maintenance and repair expert to join our expanding customer experience team in the Norfolk and Suffolk region of operations.

You will be responsible for attending customers new homes and delivering a first-class experience in repairs and maintenance ensuring the customer is left satisfied with all works. You must champion the business in all aspects of your work.

You will be responsible for reviewing your allocated jobs prior to attendance and having all necessary materials in place prior to attendance to complete work in a customers’ home. You will always attend on the scheduled date and time and aim to resolve all issues on the first visit in a professional manner.

You will be working closely with the Customer Experience Managers and Customer Experience Coordinators to ensure the successful delivery of all jobs and the reporting of reoccurring issues including identification of subcontractor failings so these can be addressed at Group level.

You will ideally come from a similar background and have a range of skills not limited to basic carpentry, painting, decorating and mastic.



Job Type

Full-time, Permanent

Skills required:

• Housebuilding or related industry experience
• Previous experience in a face-to-face customer service environment
• Multi skilled – minimum 5+ years experience to be discussed at interview
• Basic IT skills

What you will bring:

  • Effective and proud of the work you carry out, so it is completed to the highest standard
  • Ability to work independently, prioritise work and take initiative
  • Able to demonstrate efficiency and reliability in previous roles
  • Great Interpersonal, communication and relationship skills
  • Customer Centric
  • Works well under pressure/in a fast-moving environment
  • Committed to always working safely and securely

What you get in return:

  • Competitive salary
  • Positive and supportive work environment
  • Flexible working
  • Simply Health Cash Plan
  • Company Pension
  • Discretionary Bonus or Commission Scheme
  • Life Assurance
  • House purchase discount scheme on Allison Homes

Are you ready to embark on an exciting journey with Allison Homes? If this sounds like you, apply today and be part of Allison Homes future success. Closing date 31st May 2024

How to apply

Please send us your CV along with an optional covering letter ideally including details of your current salary and notice period to

This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.

Unfortunately, due to the high volume of applications that we receive, only successful candidates will be contacted.