Customer Experience Manager – Central Region
Customer Experience Manager
At Allison Homes, we pride ourselves on being an award-winning private housebuilder dedicated to creating beautiful homes and communities across the Central and East of England, the East Midlands and the South West of England.
Our mission is to provide affordable yet aspirational homes to our communities, ensuring that new homes are accessible and attainable for all with a quality product suitable for everyone.
We are proud of our people, and collaboration and teamwork are key to everything we do. Our Values are at our heart and centre around Trust, Teamwork, Kindness and Passion.
We are looking for enthusiastic individuals to help us achieve our ambitious growth plans and goals, to be part of our journey and to grow their career along with our success.
As a Customer Experience Manager for our Allison Homes Central region, you will be responsible for ensuring the quality and consistency of our new homes before completion, putting customers at the heart of every home we build. You will visit all Allison Homes developments to conduct Quality Assurance Checks before customer occupation, allowing the sales team to serve notice.
Additionally, you will build and maintain lasting relationships by conducting new home demonstrations and holding regular meetings with customers post-completion to address concerns or questions.
Key Responsibilities
- Carry out pre-completion Quality Assurance Checks on all new homes to ensure they meet company and industry standards.
- Manage your own diary to meet inspection targets using the in-house inspections workbench.
- Identify and resolve common failures proactively while working with different teams across the business.
- Ensure all customer concerns raised before and after completion are addressed within agreed SLAs.
- Conduct new home demonstrations for customers and provide ongoing support post-legal completion.
- Maintain strong relationships with customers, site management, and sales teams to ensure a smooth customer journey.
- Provide inspection reports to the Site Management team and agree on remediation timelines before re-inspection.
- Keep up to date with specification and product changes across developments to ensure accurate inspections.
- Report concerns and identify special measure sites to the Head of Customer Experience.
What you will bring
- Customer-centric mindset with a passion for delivering high-quality homes.
- Strong communication and relationship-building skills with customers and internal teams.
- Industry knowledge in new home construction and quality standards.
- Highly organised and self-motivated, able to manage multiple inspections and follow-ups.
- Ability to work under pressure, make informed decisions, and proactively solve problems.
- Open to change and committed to continuous improvement.
- Proficient in IT systems for managing inspections and reporting.
What you get in return
- Competitive salary
- Discretionary Bonus Scheme
- Car allowance (with option to join the company salary sacrifice car scheme – T&Cs apply)
- 25 days holiday (extending to 27 days holiday after two years of continuous service)
- Pension Scheme
- Group Life Insurance
- Group Income Protection Scheme
- Smart Health Employee Assistance Programme
- Opt in – Simply Health Cash Plan
- Allison Homes House purchase discount scheme
